Terms and Conditions

By registering an account, accessing a game, making a deposit, claiming a promotion or otherwise using the Platform, you confirm that you have read, understood and agreed to these Terms and Conditions.

If you do not accept these Terms, you must not create an account, deposit funds, place wagers or continue using the Platform.

1. Scope of These Terms

These Terms apply to:

• The Spin96 website and its mobile-compatible versions;
• Player registration and account management;
• Casino games and related gaming services;
• Deposits, withdrawals and account balances;
• Bonuses, free spins, cashback and promotional campaigns;
• Customer support and account-related communications;
• Responsible-gaming controls;
• Any additional features made available through the Platform.

Additional rules may apply to an individual promotion, tournament, game, payment method or loyalty programme. Where specific rules conflict with these general Terms, the specific rules will normally apply to that particular feature or offer.

2. Eligibility

You may register and use Spin96 only if:

• You are at least 18 years old or have reached the minimum legal gambling age in your jurisdiction, whichever is higher;
• You have the legal capacity to enter into a binding agreement;
• Online casino participation is permitted in the jurisdiction where you are physically located;
• You are not subject to a gambling exclusion, self-exclusion or account restriction;
• You are registering and playing on your own behalf;
• The funds used through the account belong to you and come from lawful sources;
• You are not an employee, contractor or service provider prohibited from participating in Spin96 games.

Spin96 does not guarantee that its services are lawful or available in every country, state, province or territory. It is your responsibility to understand and comply with the laws that apply in your location.

We may restrict access from certain jurisdictions at any time. The use of a virtual private network, proxy, location-masking service or false address to bypass a geographic restriction is prohibited.

3. Account Registration

A player may be required to create an account before accessing real-money games, promotions or payment features.

During registration, you may be asked to provide:

• Your full legal name;
• Date of birth;
• Residential address;
• Mobile telephone number;
• Username and password;
• Country or region of residence;
• Preferred currency;
• Other information reasonably required to administer the account.

All information submitted must be accurate, complete and current. You must update your account details when they change.

Spin96 may reject a registration, request additional information or restrict an account where registration details appear false, inconsistent, incomplete or unverifiable.

4. One Account per Player

Unless Spin96 expressly permits otherwise, each person may hold only one player account.

Creating or controlling multiple accounts may result in:

• Closure of duplicate accounts;
• Cancellation of bonuses or promotional benefits;
• Removal of winnings generated through duplicate accounts;
• Temporary suspension of withdrawals;
• Additional identity or payment verification;
• Permanent restriction from the Platform.

Accounts created using different names, telephone numbers, devices, addresses or payment methods may still be treated as related where there is reasonable evidence that they are controlled by the same person or coordinated group.

5. Account Security

You are responsible for protecting your password, verification codes and other login information.

You must not:

• Share your account with another person;
• Allow another person to deposit, withdraw or play through your account;
• Sell, transfer or assign your account;
• Use another player’s account;
• Disclose a one-time verification code to an unauthorised person.

Activity completed through your correct login details may be treated as activity authorised by you unless you reported unauthorised access before the relevant transaction occurred.

You must contact customer support immediately if you believe that your account, password, telephone number or payment method has been compromised.

6. Identity and Account Verification

Spin96 may conduct identity, age, address, source-of-funds, payment ownership and security checks at any time.

You may be required to provide:

• A passport, driving licence or other government-issued identity document;
• Proof of residential address;
• A photograph or live identity-verification image;
• Proof that a payment method belongs to you;
• Bank, payment or cryptocurrency transaction records;
• Information concerning your occupation or source of funds;
• Any other document reasonably required for security or compliance purposes.

Documents must be authentic, readable, valid and unaltered. Submitting false, edited, stolen or misleading documents is prohibited.

We may suspend deposits, games, bonuses or withdrawals until verification has been completed. A failure or refusal to provide requested information may result in restrictions or account closure.

7. Deposits

Deposits may be made only through payment options displayed in the Spin96 cashier for the relevant account.

Available methods, currencies, limits, processing times and fees may depend on the player’s location, account status and selected provider.

Players must use payment methods registered in their own name. Deposits from another person’s bank account, card, digital wallet or cryptocurrency wallet may be rejected or returned.

Spin96 may:

• Set minimum or maximum deposit limits;
• Reject or reverse a deposit;
• Request proof of payment ownership;
• Temporarily hold funds while a transaction is reviewed;
• Restrict a payment method for security reasons;
• Apply responsible-gaming deposit limits.

A deposit does not guarantee eligibility for a particular promotion. The player must review and satisfy the separate requirements of the offer.

8. Account Balance

The player account may contain separate balances, including:

• Deposited cash funds;
• Withdrawable winnings;
• Bonus funds;
• Free-spin winnings;
• Cashback or promotional credit;
• Funds subject to wagering requirements.

Different conditions may apply to each balance type. Bonus funds and promotional credit may not be immediately withdrawable.

Player balances do not earn interest. The account must not be used as a bank account, payment-transfer service or facility for storing funds unrelated to gambling activity.

9. Currency and Conversion

Transactions will normally be recorded in the currency selected or assigned to the player account.

Where a payment method uses a different currency, the payment provider or financial institution may apply its own exchange rate or conversion charge. Spin96 is not responsible for fees or rates applied independently by an external provider.

The account currency may not be changeable after a deposit or gaming transaction has been completed.

10. Casino Games

The availability of individual games may depend on the player’s location, device, account status and the relevant game provider.

Each game may have its own:

• Rules and paytable;
• Minimum and maximum stake;
• Return-to-player configuration;
• Volatility level;
• Maximum win;
• Bonus mechanics;
• Technical or geographic restrictions.

Players should review the game rules before wagering. Starting a game or confirming a bet indicates acceptance of the rules displayed within that game.

Previous results do not affect future random game outcomes. No result, return or profit is guaranteed.

11. Placing and Confirming Bets

A bet is accepted when it has been successfully recorded by the relevant gaming system and deducted from the appropriate account balance.

Once accepted, a bet generally cannot be cancelled or changed by the player.

If a bet is not properly recorded because of a connection failure, insufficient balance, technical error or interrupted session, it may be treated as not having been accepted.

The records maintained by Spin96 and the relevant game provider will normally be used to determine the status and outcome of a disputed game round.

12. Game Interruptions and Technical Errors

A game session may be affected by internet disruption, device failure, browser incompatibility, maintenance or a third-party provider issue.

Where a game is interrupted, the system may:

• Resume the unfinished round;
• Complete the round automatically;
• Restore the stake where no valid result was generated;
• Apply the result recorded by the game provider.

Spin96 is not responsible for losses caused solely by a player’s device, internet connection or third-party telecommunications service.

13. Malfunctions and Incorrect Credits

A technical malfunction, software defect, incorrect paytable, duplicated payment, display error or incorrect account credit does not create a valid entitlement to funds or winnings that would not otherwise have been due.

Spin96 may correct an account balance where an obvious technical, payment or settlement error has occurred.

Players must not knowingly exploit or attempt to profit from:

• A game malfunction;
• An incorrect balance;
• A delayed settlement;
• A pricing or paytable error;
• A bonus configuration error;
• A payment-processing mistake.

You must report a known error to customer support without using or withdrawing the incorrectly credited funds.

14. Withdrawals

Withdrawal requests must be submitted through a payment option available in the cashier.

Before approving a withdrawal, Spin96 may:

• Complete identity and payment verification;
• Review deposits and gameplay;
• Confirm that wagering requirements have been met;
• Investigate duplicate accounts or unusual activity;
• Request additional documents;
• Apply transaction limits displayed in the cashier;
• Return funds through the original deposit method where possible.

Processing times shown on the website are estimates and may begin only after all required verification has been completed.

Delays may occur because of payment-provider checks, banking schedules, incomplete documents, public holidays, security reviews or circumstances outside the direct control of Spin96.

A player must not submit a withdrawal to a payment method belonging to another person.

15. Withdrawal of Deposited Funds

Spin96 may review an account where a player deposits funds and attempts to withdraw them with little or no genuine gaming activity.

Where reasonably necessary for payment security or fraud prevention, we may:

• Return the funds to the original payment method;
• Request an explanation or supporting documents;
• Apply reasonable payment-processing costs where clearly disclosed;
• Delay the transaction while the source and ownership of funds are reviewed.

Spin96 must not be used to transfer money between payment methods, exchange currencies or conceal the origin of funds.

16. Bonuses and Promotions

Spin96 may offer welcome bonuses, no-deposit credit, deposit matches, free spins, reload bonuses, cashback, loyalty rewards, tournaments and other promotions.

Promotional offers may be subject to:

• A minimum deposit;
• A promotional code or opt-in requirement;
• Turnover or wagering requirements;
• A time limit;
• Maximum bet restrictions;
• Game contribution percentages;
• Maximum bonus conversion or withdrawal limits;
• Country, currency or payment-method restrictions;
• One offer per person, household, address, device or payment method;
• Additional offer-specific rules.

A player must review the complete promotion rules before claiming or using a bonus.

17. Wagering Requirements

Bonus funds or winnings generated from free spins may need to be wagered a specified number of times before withdrawal.

The wagering calculation may apply to:

• The bonus amount;
• The deposit and bonus amount together;
• Free-spin winnings;
• Cashback or promotional credit.

The applicable calculation will be stated in the relevant offer rules. Not every game contributes equally toward wagering requirements, and some games may not contribute at all.

Attempting to withdraw funds before completing the required turnover may result in the cancellation of the bonus and associated bonus winnings.

18. Maximum Bets During Bonus Play

A promotion may set a maximum permitted wager while bonus funds or bonus-related winnings remain active.

The maximum wager may apply to a single spin, game round, hand, feature purchase or sequence of connected bets.

Deliberately placing stakes above a clearly disclosed bonus limit may result in the removal of the bonus and winnings generated from the affected play.

19. Bonus Abuse

Bonus abuse is prohibited. Examples may include:

• Creating multiple accounts to claim the same promotion;
• Coordinating claims with another person;
• Using false registration or payment details;
• Deliberately delaying game rounds until wagering is completed;
• Using low-risk betting patterns solely to convert bonus funds;
• Alternating unusually high and low wagers to manipulate a promotion;
• Exploiting an incorrect bonus configuration;
• Using prohibited games or strategies listed in the promotion rules.

Before taking action, Spin96 may review the relevant account, game and transaction records. Any adjustment should be proportionate to the affected promotion and supported by a reasonable account review.

20. Prohibited Activity

You must not use Spin96 for unlawful, dishonest, abusive or disruptive activity.

Prohibited conduct includes:

• Fraud or attempted fraud;
• Money laundering or financing unlawful activity;
• Use of stolen or unauthorised payment information;
• Identity theft or impersonation;
• Collusion between players;
• Manipulation of games, payments or promotions;
• Use of bots, scripts or automated betting software;
• Use of software that interferes with normal game operation;
• Exploitation of bugs, errors or vulnerabilities;
• Threatening, abusive or discriminatory communication;
• Attempting to gain unauthorised access to another account or system;
• Reselling, transferring or exchanging player accounts;
• Using the Platform for commercial betting on behalf of another person.

21. Account Reviews and Investigations

Spin96 may review an account where there is a reasonable concern relating to identity, age, payment ownership, fraud, bonus abuse, collusion, security, prohibited jurisdictions or unlawful activity.

During a review, we may temporarily:

• Restrict account access;
• Disable games or bonuses;
• Pause deposits or withdrawals;
• Request documents or explanations;
• Contact payment or game providers;
• Preserve relevant account records.

The player must cooperate with reasonable verification and security requests.

22. Suspension and Account Closure

Spin96 may suspend or close an account where:

• The player breaches these Terms;
• The account holder is underage or cannot be verified;
• Registration information is materially false;
• Multiple accounts have been created;
• The account is used from a prohibited jurisdiction;
• Fraudulent, unlawful or abusive conduct is suspected;
• A chargeback or payment dispute has been submitted dishonestly;
• The player requests closure or self-exclusion;
• Continued operation of the account creates a legal or security risk.

Where appropriate, legitimately withdrawable funds will be returned after outstanding reviews, payment obligations and lawful deductions have been completed.

23. Player-Initiated Account Closure

A player may request account closure by contacting customer support.

Before closing the account, Spin96 may require:

• Identity confirmation;
• Settlement of pending bets;
• Completion or cancellation of active withdrawals;
• Resolution of chargebacks or account investigations.

Closing an account does not automatically remove records that must be retained for security, payment, responsible-gaming or legal purposes.

24. Inactive Accounts

An account may be classified as inactive after an extended period without login, deposit, withdrawal or gaming activity.

Any inactivity fee or administrative process must be clearly disclosed before it is applied. Where required, reasonable notice will be provided using the contact details registered on the account.

A player may contact support to reactivate an eligible inactive account, subject to updated identity or security checks.

25. Chargebacks and Payment Disputes

You should contact customer support before initiating a chargeback or reversing a legitimate deposit.

Submitting a dishonest chargeback, denying a payment that you authorised or attempting to retain both deposited funds and associated winnings may result in account suspension and recovery action.

Spin96 may provide relevant account, login, payment and gaming records to the payment provider when responding to a payment dispute.

26. Responsible Gaming

Casino gaming should be treated as paid entertainment and not as a way to generate guaranteed income.

Players should:

• Set personal deposit and spending limits;
• Control the time spent playing;
• Avoid chasing losses;
• Never gamble with borrowed money;
• Take regular breaks;
• Stop playing when gambling is no longer enjoyable or manageable.

Spin96 may provide account limits, cooling-off periods, closure options or self-exclusion measures. Available tools may vary depending on the account and service.

27. Self-Exclusion

A player who requests self-exclusion must not attempt to reopen, replace or bypass the excluded account.

During an active self-exclusion period, Spin96 may:

• Restrict account access;
• Stop promotional messages where reasonably possible;
• Prevent new accounts linked to the excluded player;
• Retain information needed to enforce the restriction.

A player experiencing gambling-related harm should seek assistance from an appropriate independent support organisation in their jurisdiction.

28. Customer Support

Customer support may assist with registration, account access, games, promotions, deposits, withdrawals and verification.

For account-specific matters, support representatives may ask the player to complete verification before sensitive details are discussed or changes are made.

Players must communicate respectfully. Threats, harassment, abusive language or repeated misuse of support services may result in communication restrictions or account action.

29. Complaints

A complaint should be submitted through an official Spin96 support channel and should include:

• The account details needed to identify the player;
• A clear description of the issue;
• The relevant date and transaction or game information;
• Supporting screenshots or documents, where available;
• The resolution requested by the player.

Spin96 may review account, payment, bonus and game-provider records when investigating a complaint.

Submitting multiple complaints about the same issue through different channels may delay the review. Players should allow a reasonable period for the relevant records to be examined.

30. Privacy and Personal Information

Personal information may be collected and processed for registration, account administration, payment processing, verification, security, fraud prevention, customer support and responsible-gaming purposes.

More information about the collection, use, storage and disclosure of personal information is provided in the Spin96 Privacy Policy.

By using the Platform, you acknowledge that certain information may need to be shared with payment processors, identity-verification services, game providers, hosting services and other authorised partners.

31. Communications

Spin96 may send account-related communications concerning:

• Login or security events;
• Identity verification;
• Deposits and withdrawals;
• Changes to these Terms;
• Responsible-gaming restrictions;
• Customer support matters;
• Promotions where permitted.

Players are responsible for keeping their mobile number and other contact information current.

Promotional communications may normally be disabled through the available account or unsubscribe options. Essential security and transaction messages may still be sent.

32. Intellectual Property

The Spin96 name, website design, text, graphics, logos, software, interfaces and original promotional materials are protected by applicable intellectual-property laws.

Games, trademarks and other materials supplied by third-party providers remain the property of their respective owners.

You may not copy, reproduce, modify, distribute, scrape, sell or commercially exploit Platform content without prior permission from the relevant rights holder.

33. Limited Permission to Use the Platform

Spin96 grants eligible players a limited, personal, non-exclusive and non-transferable right to use the Platform for lawful personal entertainment.

This permission does not include the right to:

• Operate a commercial gambling service;
• Reverse-engineer or modify website software;
• Collect data through automated tools;
• Reproduce or redistribute casino content;
• Interfere with technical or security systems.

34. Third-Party Services and Links

The Platform may use or link to third-party game providers, payment processors, verification services or external websites.

Third parties may apply their own terms and privacy practices. Spin96 does not control an external service merely because it is accessible through a link or integrated feature.

Players should review the terms of an external provider before submitting information or completing a transaction through that service.

35. Availability and Maintenance

Spin96 may temporarily restrict access to all or part of the Platform for maintenance, updates, security work, provider changes or technical reasons.

Continuous and uninterrupted access is not guaranteed. Games, promotions, payment methods and website features may be added, replaced or removed.

Where practical, Spin96 will seek to settle accepted bets and valid account balances consistently with the records available from the relevant systems.

36. Limitation of Liability

To the maximum extent permitted by applicable law, Spin96 will not be responsible for indirect, incidental or consequential loss caused by:

• A player’s device or internet connection;
• Unauthorised use resulting from failure to secure login details;
• A third-party payment or game provider;
• Temporary maintenance or service interruption;
• Use of the Platform contrary to these Terms or local law;
• Decisions made by a player based on expected gambling results.

Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded.

37. Player Responsibility

You are responsible for:

• Checking the legality of participation in your location;
• Maintaining accurate account information;
• Protecting your login credentials;
• Understanding game and bonus rules;
• Monitoring your account balance and activity;
• Paying any taxes that may apply to your winnings;
• Using the Platform responsibly.

Spin96 does not provide legal, financial, tax or investment advice.

38. Changes to These Terms

Spin96 may update these Terms to reflect changes in services, payment methods, security practices, promotions, technology or applicable requirements.

The revised version will be published on the Platform with an updated revision date.

Material changes may also be communicated through the player account or registered contact details. Continued use after the effective date of revised Terms may constitute acceptance of the updated version.

39. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision may be interpreted or limited only to the extent necessary to make it enforceable.

40. No Waiver

A delay or failure by Spin96 to enforce a provision does not permanently waive the right to enforce that provision or another provision later.

Any waiver must be expressly confirmed by an authorised representative.

41. Transfer of Rights

A player may not transfer an account, balance, bonus, claim or right under these Terms to another person.

Spin96 may transfer operational rights and obligations to a successor or affiliated operator as part of a lawful restructuring, sale or service transfer, subject to applicable requirements and appropriate protection of player information and balances.

42. Governing Rules

These Terms are governed by the laws applicable to the Spin96 operating entity identified in the legal information published on the Platform, without removing any mandatory consumer rights that apply to the player.

The availability of a service in a particular location must not be interpreted as a representation that online casino gaming is permitted there.

43. Contact

Questions concerning these Terms, account activity, payments, promotions or complaints should be submitted through the official Spin96 customer support channel displayed on the Platform.

For security reasons, Spin96 may require identity verification before disclosing account information, changing registration details or processing certain requests.

44. Acceptance of the Terms

By creating an account or continuing to use Spin96, you confirm that:

• You have read and understood these Terms and Conditions;
• You meet the applicable age and eligibility requirements;
• You are using the Platform voluntarily and on your own behalf;
• You understand that casino games involve a risk of financial loss;
• You agree to comply with the Platform, game, payment and promotion rules.